CONTEXT
Password English Language Testing Ltd (ELT - www.englishlanguagetesting.co.uk) are looking for a temporary admin assistant to help with communication by email and phone with our student customers.
ELT develop online English language and Maths tests for use by universities, colleges and schools around the world.
The tests are used in a variety of ways to aid international student recruitment and drive up the quality of international student experience by assessing students English and Maths levels before, and sometimes after, admission to academic and English language programmes.
REPORTING LINE
The post holder will report to the IT Service and Support Manager, ELT.
JOB PURPOSE
The post-holder will undertake a variety of tasks including:
- Supporting students by phone and email and dealing with their queries
- Sending out marking to our team of markers
- Entering test takers data into our system
- Sending out test results
- Helping review test videos
The post holder will need a good eye for detail and excellent communication skills both written and oral.
He/she must be able to both take individual responsibility and work as part of a small team.
HOURS AND LOCATION (Temporary from July to end August or mid - September)
The post is full-time, 35 hours per week. It is based in ELT's Brentford offices in West London (next to the rail station and a short walk from Boston Manor tube station). This position cannot be undertaken from home.
Job Type: Full-time
Salary: £20,000.00-£23,000.00 per year
Benefits:
- Casual dress
- Company pension
- Gym membership
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Covid-19 precautions in place, e.g. social distancing, screens, hand sanitizer and so on.
Education:
- Bachelor's (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative: 1 year (preferred)
Work Location: In person
Reference ID: ELT17
Expected start date: 10/07/2023
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